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Terms & Conditions

General Terms and Conditions of Sale — USA / Global / EU

Effective date: 1 May 2026

1. Introduction & Scope

These General Terms and Conditions of Sale (the "Terms") govern the sale of jewelry, gemstones, investment gold, and related products (the "Products") through the online store accessible at www.sosnagems.com (the "Online Store").

Please read these Terms carefully before placing an order. These Terms apply exclusively to purchases made through the Online Store and form an integral part of the contract between you ("Buyer") and the Seller as defined below. By placing an order on the Online Store, you acknowledge and agree to be bound by these Terms.

Operator (Global)

The Online Store is operated by:

SOSNA Gems Investments Inc.
7901 4th St N, Ste 300 #337-02, St. Petersburg, FL 33702, USA
Email: info@sosnagems.com
Website: www.sosnagems.com  |  Phone: +1 (727) 383-6970

European Branch (EU Customers Only)

For customers residing in the European Union, contracts are concluded with our European branch:

SOSNA Gems Investments a.s.
Školská 689/20, Nové Město, 110 00 Praha 1, Czech Republic
Company ID (IČO): 090 85 840  |  VAT ID (DIČ): CZ09085840
Registered with the Commercial Register maintained by the Municipal Court in Prague, section B, insert 25252
Email: sale@sosnagems.com  |  Phone: +420 735 511 811

Scope of Application

For customers within the European Union, these Terms are governed by the laws of the Czech Republic and the relevant provisions of EU consumer law, including Directive 2011/83/EU on consumer rights and Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods, as transposed into Czech law (Act No. 89/2012 Coll., the Civil Code, as amended).

For customers outside the European Union, these Terms are governed by the laws of the State of Florida, USA.

In case of conflict between language versions of these Terms, the English version shall prevail.

Definitions

  • "Seller" means SOSNA Gems Investments Inc. (for customers outside the EU) or SOSNA Gems Investments a.s. (for EU customers).
  • "Buyer" or "you" means any individual or entity purchasing Products via the Online Store.
  • "Products" means jewelry, gemstones, investment gold, and related goods listed on the Online Store.
  • "Order" means a purchase request submitted by the Buyer via the Online Store.
  • "Order Confirmation" means the Seller's email confirmation that an Order has been accepted, at which point a binding contract is formed.
  • "Contract" means the sales contract formed between the Seller and the Buyer upon issuance of the Order Confirmation.
  • "Business Day" means any day other than Saturday, Sunday, or a public holiday in the Seller's jurisdiction.

2. Products and Availability

The essential characteristics of the Products are described in the Online Store. We make every effort to ensure that descriptions, photographs, weights, and dimensions are accurate and up to date. However, slight variations may occur, particularly for natural gemstones and handcrafted jewelry.

Photographs and images of Products are provided for illustrative purposes only and may not precisely represent the actual Product. Natural gemstones exhibit unique optical, structural, and color characteristics that may appear differently under varying lighting conditions and photographic equipment.

All Products are subject to availability. We reserve the right to limit quantities, discontinue Products, or withdraw items from the Online Store at any time without prior notice.

3. Ordering Process

Orders may be placed either:

  • by creating a customer account, or
  • by using guest checkout.

By submitting an order, the Buyer makes a binding offer to purchase the selected Product(s) under these Terms. By placing an order, the Buyer acknowledges and agrees that electronic acceptance of these Terms constitutes a legally binding signature equivalent to a handwritten signature, in accordance with the U.S. ESIGN Act and EU Regulation No. 910/2014 (eIDAS).

The Seller reserves the right, at its sole discretion, to refuse or cancel any order, in particular in the following cases:

  • if payment authorization is denied or delayed,
  • if there is suspicion of fraud or illegal activity,
  • if the Product is unavailable or out of stock,
  • if there are errors in price or Product information,
  • if the Buyer does not meet eligibility criteria under these Terms,
  • if the Buyer fails to comply with applicable anti-money laundering (AML) and know-your-customer (KYC) verification requirements as set out in Section 5.5.

A binding sales contract ("Contract") is formed only when the Buyer receives an Order Confirmation from the Seller by email.

If a Product is unavailable after the Buyer has placed an order, the Seller will promptly inform the Buyer. In such case, the Buyer may either accept a revised delivery timeline or cancel the order and receive a full refund of any amounts paid.

4. Prices, Taxes and Duties

Prices are displayed in the currency selected on the Online Store (USD, EUR, CZK, or other supported currencies).

For customers within the European Union, prices include value-added tax (VAT) as required by law.

For customers outside the European Union, prices are displayed exclusive of VAT. Import duties, taxes, and customs clearance fees applicable in the Buyer's country are the sole responsibility of the Buyer.

Shipping and handling costs, including full insurance of the shipment, are specified during the checkout process and confirmed before the order is finalized.

The Seller reserves the right to change prices at any time. However, Products are invoiced based on the prices in effect at the time of Order Confirmation.

5. Payment Methods

Payment of the purchase price and any applicable shipping costs must be made in full before Products are dispatched.

The Seller accepts the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express),
  • Bank transfer (where available),
  • Alternative payment methods supported by Shopify Payments (including Apple Pay, Google Pay, PayPal, and other region-specific options),
  • Selected cryptocurrencies via Lunu.

5.1 Payment Processing (Shopify Payments)

Payments are securely processed through Shopify Payments. No Products will be shipped until payment has been fully received and cleared.

The Buyer must provide accurate billing information. The Seller reserves the right to verify the Buyer's identity and payment details prior to shipment. Security checks may be carried out and may result in delays in processing or delivery. The Seller reserves the right to refuse or cancel an order if payment is not authorized or if fraud is suspected.

5.2 Cryptocurrency Payments (Lunu)

Cryptocurrency payments are processed through Lunu. A purchase contract is deemed concluded once the cryptocurrency transaction is confirmed on the relevant blockchain. Cryptocurrency transactions are irreversible once confirmed.

All blockchain network fees and payment processor fees (including those charged by Lunu) are the sole responsibility of the Buyer and are non-refundable.

Refunds for Cryptocurrency Payments

Refunds for purchases originally paid in cryptocurrency will be issued in fiat currency (USD or EUR), at the Seller's discretion. Refunds will not be made in cryptocurrency unless expressly agreed in writing by the Seller. The Seller is not responsible for fluctuations in cryptocurrency value between the time of purchase and the time of refund.

EU Customers: In compliance with Directive 2011/83/EU, the Seller will reimburse the Buyer only the net amount actually credited to the Seller by the payment processor (Lunu) in fiat currency after deduction of blockchain network fees and currency conversion spreads applied by the payment processor.

The Buyer acknowledges that blockchain network fees and currency conversion spreads applied by the cryptocurrency payment processor are deducted automatically before the funds reach the Seller's account and are therefore not amounts "received by the Seller" within the meaning of Article 13(1) of Directive 2011/83/EU. Upon written request, the Seller will provide reasonable documentation of the actual amount credited to its account from the original cryptocurrency transaction.

Non-EU Customers: For customers outside the European Union, the Seller will reimburse the net amount actually credited to the Seller in fiat currency after deduction of blockchain and processing fees, and additionally reserves the right to deduct reasonable administrative costs related to refund processing.

5.3 Payment Completion

For card and Shopify Payments transactions, the Buyer's obligation is fulfilled once the payment is authorized and credited to the Seller's account. For cryptocurrency transactions, the Buyer's obligation is fulfilled once the transaction is confirmed on the blockchain.

5.4 Bank and Transaction Fees

The Buyer is responsible for any fees charged by their own bank, card provider, or payment service provider. The Seller is not liable for any additional costs related to international transfers, currency exchange, or chargeback fees.

5.5 Anti-Money Laundering (AML) and Know-Your-Customer (KYC) Compliance

The Seller operates as a dealer in precious stones, precious metals, and high-value jewelry, and is subject to applicable anti-money laundering legislation, including:

  • Act No. 253/2008 Coll. of the Czech Republic on selected measures against the legitimization of proceeds of crime and financing of terrorism, as amended,
  • EU Directive 2015/849 (4AMLD) and Directive 2018/843 (5AMLD), as amended,
  • The U.S. Bank Secrecy Act and regulations issued by the Financial Crimes Enforcement Network (FinCEN), including 31 CFR Part 1027 governing dealers in precious metals, stones, or jewels.

For transactions equal to or exceeding EUR 10,000 (or the equivalent in another currency), or for any transaction the Seller reasonably considers to require enhanced due diligence, the Seller may require the Buyer to provide:

  • a copy of a valid government-issued identification document (passport, national ID card, or driver's license),
  • proof of residential address (utility bill, bank statement, or equivalent issued within the last three months),
  • a source-of-funds declaration and, where applicable, supporting documentation,
  • for corporate Buyers: certificate of incorporation, proof of beneficial ownership, and authorization of the representative placing the order.

The Seller reserves the right to delay, suspend, or cancel any order pending satisfactory completion of AML/KYC verification. Where the Buyer fails or refuses to provide the requested documentation, the Seller may cancel the Contract and refund any amounts already paid, less reasonable administrative costs.

All personal data collected for AML/KYC purposes is processed in accordance with applicable data protection legislation (see Section 10) and retained for the period required by the relevant AML laws.

6. Delivery & Transfer of Risk

The Seller delivers Products worldwide from both the USA and EU using reputable international couriers and specialized secure carriers (e.g., FedEx, UPS, Brinks, Malca-Amit) depending on Product value and destination.

  • Standard shipping is provided free of charge.
  • Express shipping is available for an additional fee, which is indicated at checkout.
  • All shipments are fully insured and include tracking.

High-value shipments (typically above USD 50,000) may require the use of a specialized secure carrier and signature-on-delivery by the named recipient only. The Seller will inform the Buyer of any specific requirements before dispatch.

6.1 Standard Delivery Period

For standard Products in stock, the maximum delivery period is 30 days from the date of Order Confirmation, unless otherwise agreed in writing.

6.2 Extended Delivery Times for Special Orders

Certain Products may require longer delivery times:

  • Custom-made jewelry: Delivery times may exceed 30 days depending on the complexity of production and availability of materials.
  • Gemstones sent for certification (e.g., GIA, IGI, Gübelin, SSEF): Delivery times depend on the laboratory's processing schedule, which is outside the Seller's control.

In such cases, the Seller will inform the Buyer of the expected delivery time when the order is placed. By confirming the order, the Buyer expressly agrees to the extended delivery period.

6.3 Transfer of Risk

For EU Customers: The risk of loss or damage passes to the Buyer only when the Buyer (or a person designated by the Buyer) physically takes possession of the Products, in accordance with Directive 2011/83/EU and Directive (EU) 2019/771.

For Non-EU Customers (including USA): The Seller bears the risk of loss or damage during transit and maintains full insurance coverage until the Products are delivered to the address provided by the Buyer. Upon delivery, the risk of loss or damage passes to the Buyer.

6.4 Buyer's Obligations upon Delivery

Upon delivery, the Buyer must inspect the condition of the packaging and immediately notify the carrier and the Seller of any visible damage or tampering. If the packaging shows signs of unauthorized opening or damage, the Buyer should refuse to accept the delivery or accept it with explicit written reservation noted on the carrier's delivery receipt.

The Buyer must verify, within 48 hours of delivery, that:

  • all Products listed in the Order Confirmation have been received,
  • the security seal (where applied) is intact,
  • the gemstone(s) match the accompanying laboratory certificate(s), including report number, weight, and dimensions.

Any such discrepancy must be reported in writing to the Seller within this 48-hour period.

For the avoidance of doubt: this 48-hour reporting period applies only to shipping-related discrepancies (visible damage to packaging, missing items, broken security seal, or substitution of contents). It does not limit the Buyer's statutory warranty rights or other consumer rights regarding defects that may appear later, which are governed by Section 8 of these Terms and applicable consumer protection law.

6.5 Non-Delivery / Wrong Address

If delivery fails due to incorrect or incomplete address details provided by the Buyer, or if the Buyer refuses delivery without valid reason, the Buyer shall bear all related costs (including reshipping, storage, or return costs).

6.6 Reference to Shipping & Returns Policy

Details regarding shipping options, duties, taxes, and return procedures form an integral part of these Terms and are also available on the Seller's dedicated Shipping & Returns page: /pages/shipping-returns. In the event of any discrepancy, these Terms shall prevail.

7. Right of Withdrawal & Returns

7.1 EU Customers

In accordance with Directive 2011/83/EU on consumer rights, EU consumers have the right to withdraw from the contract within 14 days of delivery without giving any reason, subject to the exceptions set out in Section 7.4.

To exercise this right, the Buyer must notify the Seller within 14 days by email or in writing. The Buyer may use the standard withdrawal form attached to these Terms (Appendix I).

The Buyer must return the Products within 14 days of notifying withdrawal. Return shipping costs are the responsibility of the Buyer, unless otherwise agreed.

The Seller will refund the Buyer within 14 days from receipt of the returned Products and successful completion of the verification procedure set out in Section 7.5, using the same payment method originally used, unless otherwise agreed.

A standard withdrawal form is available below (see Appendix I). EU consumers may use this form to exercise their right of withdrawal, although its use is not mandatory.

7.2 Non-EU Customers

For customers outside the European Union, the Seller offers a 14-day return policy from the date of delivery, subject to the exceptions set out in Section 7.4.

Returns are accepted only if the Products are unused, unworn, in original condition and packaging, with security seal (where applied) intact, and accompanied by all original documents and certificates.

The Buyer is responsible for return shipping costs, unless otherwise agreed.

Refunds will be made within 14 days after the Seller has received the returned Products and completed the verification procedure set out in Section 7.5. Refunds may be issued in USD or EUR at the Seller's discretion.

7.3 Conditions for Returns

To qualify for a return, Products must be:

  • unused and unworn,
  • in original condition and packaging,
  • returned with the original tamper-evident security seal intact (where applied at dispatch),
  • returned with all accompanying documents, laboratory certificates, and original gemstone identification reports,
  • identifiable as the original gemstone or Product dispatched by the Seller, by reference to the laboratory report number, weight, dimensions, and identifying inclusions or characteristics.

7.4 Exceptions to Withdrawal / Returns

The right of withdrawal or return does not apply to:

  • Custom-made or personalized jewelry, including resized, engraved, or otherwise modified pieces;
  • Gemstones altered at the Buyer's request, such as recutting, repolishing, or treatment;
  • Gemstones submitted to certification laboratories (e.g., GIA, IGI, Gübelin, SSEF) once the certification process has started;
  • Gemstones that have been removed from their original setting or mounting by the Buyer;
  • Gemstones submitted by the Buyer to any third-party laboratory or appraiser for re-examination without the prior written consent of the Seller;
  • Investment gold (including coins, bars, and ingots) and other precious metal products whose price depends on fluctuations in the financial market that the Seller cannot influence, in accordance with Article 16(b) of Directive 2011/83/EU;
  • Products returned incomplete, damaged, with broken or missing security seal, or without accompanying documents and certificates.

If the Product is faulty or does not conform to the contract, statutory warranty rights apply (see Section 8 – Warranty and Defects).

7.5 Procedure for Returns and Verification

The Buyer must contact the Seller in advance to initiate a return and receive return instructions, including the secure return address and shipping protocol.

The Buyer is responsible for ensuring that the returned Products are securely packaged and fully insured during transit to the Seller's premises. The Seller is not liable for loss or damage to Products returned by the Buyer.

Upon receipt of the returned Products, the Seller will conduct a gemological and physical verification, which may include:

  • inspection of the tamper-evident security seal,
  • verification of the gemstone(s) against the original laboratory certificate (weight, dimensions, fluorescence, inclusions, and other identifying characteristics),
  • inspection for damage, wear, or modification.

The verification procedure will be completed within 14 days of receipt. If the returned Product does not match the original Product dispatched, shows evidence of substitution, tampering, modification, or damage caused by the Buyer, the Seller reserves the right to refuse the return and return the Product to the Buyer at the Buyer's expense, or to apply a reasonable deduction from the refund commensurate with the diminution in value.

8. Warranty and Defects

8.1 EU Customers

For EU consumers, the Seller warrants that the Products are free from defects upon delivery and conform to the contract.

Buyers are entitled to statutory warranty rights under Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods and applicable national laws (including Act No. 89/2012 Coll., the Czech Civil Code, as amended).

The statutory liability period for defects is 24 months from delivery.

If a defect occurs, the Buyer is entitled to:

  • request repair or replacement of the Product,
  • request a reasonable price reduction, or
  • withdraw from the contract if the defect is substantial.

8.2 Non-EU Customers (including USA)

For customers outside the EU, the Seller provides a limited warranty that the Products will be free from material defects and conform substantially to their description at the time of delivery.

To the maximum extent permitted by law, the Seller disclaims all other warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Any claims must be made within 12 months from delivery. Remedies are limited to repair, replacement, or refund at the Seller's discretion.

8.3 Warranty Procedure

The Buyer must notify the Seller of a defect without undue delay after discovery, providing details and supporting evidence (e.g., photographs, original laboratory certificate, and identifying information).

The Seller may require the Buyer to return the Product for inspection. The Buyer is responsible for ensuring the Product is securely packaged and insured during return shipping. If the claim is valid, the Seller will cover reasonable shipping costs for the return.

8.4 Exclusions — What Does Not Constitute a Defect

The warranty does not cover, and the following shall not be considered defects:

  • Natural inclusions, internal characteristics, color zoning, growth structures, silk, fingerprints, or other natural features inherent to the gemstone variety, as disclosed in the accompanying laboratory certificate;
  • Optical phenomena such as pleochroism, trichroism, asterism, chatoyancy, color change, or fluorescence, which are natural properties of the gemstone;
  • Slight variations between the Seller's description and the laboratory report regarding weight, dimensions, color grading, or clarity, due to differences in measuring equipment, methods, and tolerances (see Section 8.6);
  • Color or appearance changes resulting from improper storage, prolonged exposure to heat, ultraviolet light, harsh chemicals, ultrasonic or steam cleaning, or other improper care;
  • Damage caused by misuse, accidents, dropping, impact, or unauthorized modifications;
  • Normal wear and tear of mountings, prongs, clasps, or settings resulting from regular wear;
  • Products altered at the Buyer's request (e.g., recut gemstones, resized jewelry, replaced settings);
  • Gemstones that have undergone third-party treatments, repolishing, or modifications after delivery;
  • Losses due to theft, loss, or accidental disappearance;
  • Products sold at a reduced price due to a known defect or characteristic disclosed at the time of purchase.

8.5 Care and Storage

The Buyer acknowledges that natural gemstones and fine jewelry require appropriate care. Recommended care guidelines are provided with each shipment and are available on the Seller's website. Failure to follow reasonable care guidelines may void warranty claims related to consequential damage.

8.6 Gemological Certificates & Measurements

For gemstones accompanied by certificates from independent laboratories (e.g., GIA, IGI, Gübelin, SSEF, HRD, AGL), the Seller guarantees only that the gemstone delivered is the same gemstone submitted for certification.

The Seller is not responsible for the content, grading results, or opinions expressed in such certificates, which are issued by independent third parties outside the Seller's control.

The Buyer acknowledges that gemstone measurements (weight, dimensions, color grading, clarity grading) may show slight variations between the Seller's description, between different laboratory reports, and between different measuring instruments and methods, due to inherent tolerances and methodological differences. Such variations do not constitute a defect or non-conformity, provided they fall within commonly accepted industry tolerances.

Laboratory grading opinions may also differ between gemological laboratories and between individual graders within the same laboratory, due to differences in methodology, equipment calibration, and subjective interpretation of borderline characteristics. Similarly, grading standards and methodologies may evolve over time. Such differences in laboratory opinion do not constitute a defect, non-conformity, or misrepresentation.

9. Limitation of Liability

9.1 General Principles

Nothing in these Terms excludes or limits the Seller's liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

For EU Customers, nothing in these Terms affects the Buyer's statutory rights under applicable consumer protection law. Nothing in these Terms shall limit the Buyer's rights under non-waivable consumer protection laws applicable in the Buyer's country of residence.

9.2 EU Customers

To the extent permitted by law, the Seller shall not be liable for:

  • indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of goodwill,
  • delays caused by third parties (such as carriers, customs authorities, or laboratories),
  • variations in gemstone characteristics within commonly accepted industry tolerances (as set out in Section 8.6),
  • market fluctuations affecting the resale value or investment performance of gemstones, precious metals, or jewelry.

The Seller's maximum aggregate liability for any claim arising from the purchase of Products is limited to the purchase price paid by the Buyer.

9.3 Non-EU Customers (including USA)

To the maximum extent permitted by applicable law, the Seller shall not be liable for:

  • any indirect, incidental, special, punitive, or consequential damages;
  • damages arising from loss of profits, business opportunities, or anticipated savings;
  • delays or failures in performance due to events beyond the Seller's reasonable control;
  • market fluctuations affecting the resale value or investment performance of Products.

The Seller's total liability for any claim arising out of or relating to the sale of Products shall not exceed the amount actually paid by the Buyer for the Product giving rise to the claim.

Nothing in these Terms shall limit the Buyer's rights under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), the Magnuson-Moss Warranty Act, or any other non-waivable consumer protection laws applicable in the Buyer's state of residence.

9.4 Investment Disclaimer

Where Products are marketed as having potential investment value (including investment-grade gemstones and investment gold), the Buyer acknowledges that:

  • past performance is not indicative of future results;
  • the value of gemstones, precious metals, and jewelry may rise or fall;
  • the Seller makes no representation, warranty, or guarantee as to future market value, appreciation, liquidity, or resale price;
  • the Seller does not provide investment, financial, or tax advice, and the Buyer should consult appropriate professional advisors before making investment decisions.

10. Personal Data

10.1 General

The Seller collects, processes, and stores personal data of Buyers only to the extent necessary for the performance of the contract, delivery of Products, processing of payments, compliance with AML/KYC obligations, handling of returns, and compliance with other legal obligations. The Seller treats all personal data as confidential.

10.2 EU Customers (GDPR)

For customers in the European Union, personal data is processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and relevant national laws (including Act No. 110/2019 Coll. of the Czech Republic).

Buyers have the right to access, rectify, or erase their personal data, to restrict or object to its processing, and to data portability, in accordance with GDPR. These rights may be limited where data must be retained to comply with AML or accounting obligations.

Buyers also have the right to lodge a complaint with their local supervisory authority. For Czech residents, this is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), www.uoou.cz.

10.3 Non-EU Customers (including USA)

For customers outside the EU, personal data is processed in accordance with applicable privacy and consumer protection laws, including state-level privacy legislation where applicable (e.g., California Consumer Privacy Act – CCPA, Virginia CDPA, Colorado CPA).

By using the Online Store, the Buyer consents to the collection and processing of their personal data as described in the Privacy Policy.

10.4 Privacy Policy

Detailed information about how personal data is collected, processed, stored, and protected is provided in the Seller's Privacy Policy, available at: /pages/privacy-policy.

In case of any discrepancy between these Terms and the Privacy Policy, the Privacy Policy shall prevail with regard to data processing.

11. Governing Law & Jurisdiction

11.1 EU Customers

For Buyers residing in the European Union, these Terms and the Contract are governed by the laws of the Czech Republic, together with applicable provisions of EU consumer protection law, including Directive 2011/83/EU on consumer rights and Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods.

Buyers may exercise their consumer rights under their national legislation implementing these directives.

In the event of a dispute, Buyers may seek out-of-court resolution through the competent alternative dispute resolution body in their country of residence. For Buyers in the Czech Republic, the competent body is:

Česká obchodní inspekce (Czech Trade Inspection Authority)
Štěpánská 567/15, 120 00 Prague 2, Czech Republic
Website: www.coi.cz  |  ADR portal: adr.coi.cz

Buyers in other EU Member States may contact the competent ADR body listed by the European Commission for their country.

11.2 Non-EU Customers (including USA)

FOR BUYERS OUTSIDE THE EUROPEAN UNION, THESE TERMS AND ANY CONTRACT ARISING FROM THEM SHALL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, USA, WITHOUT REGARD TO CONFLICT OF LAW PRINCIPLES.

ANY DISPUTE, CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SALE OF PRODUCTS SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION IN THE STATE OF FLORIDA, USA, ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES. THE LANGUAGE OF THE ARBITRATION SHALL BE ENGLISH. THE DECISION OF THE ARBITRATOR SHALL BE FINAL, BINDING, AND ENFORCEABLE IN ANY COURT OF COMPETENT JURISDICTION.

THE SELLER SHALL PAY ALL AAA FILING AND ADMINISTRATIVE FEES FOR CONSUMER ARBITRATIONS IN ACCORDANCE WITH THE AAA CONSUMER ARBITRATION RULES, EXCEPT WHERE THE ARBITRATOR DETERMINES THAT A CLAIM WAS FRIVOLOUS OR BROUGHT FOR AN IMPROPER PURPOSE.

NOTWITHSTANDING THE ABOVE, THE BUYER RETAINS THE RIGHT TO BRING INDIVIDUAL CLAIMS IN A SMALL CLAIMS COURT IN THE BUYER'S COUNTY OF RESIDENCE, FOR AMOUNTS WITHIN THAT COURT'S JURISDICTIONAL LIMITS.

BY PURCHASING FROM THE SELLER, THE BUYER EXPRESSLY WAIVES ANY RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN CLASS ACTIONS, CONSOLIDATED ACTIONS, OR REPRESENTATIVE PROCEEDINGS, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY APPLICABLE LAW.

11.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent.

12. Miscellaneous

12.1 Amendments to Terms

The Seller reserves the right to amend or update these Terms at any time. Any changes will take effect once published on the Online Store.

Amendments apply only to orders placed after the effective date of the change. Orders already confirmed by the Seller shall be governed by the version of the Terms in force at the time of the Order Confirmation.

12.2 Force Majeure

The Seller shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, strikes, pandemics, governmental actions, transport disruptions, sanctions, or failure of communication networks. In case of substantial delay due to force majeure, EU consumers retain the statutory right to withdraw from the contract.

12.3 Copyright and Intellectual Property

All rights to the Online Store, including its design, photographs, videos, text, graphics, logos, trademarks, and other content, are the property of the Seller or its licensors.

No part of the Online Store may be copied, reproduced, distributed, or otherwise used without prior written consent from the Seller.

12.4 Entire Agreement

These Terms, together with the Order Confirmation and the Privacy Policy, constitute the entire agreement between the Buyer and the Seller and supersede any prior agreements, understandings, or representations.

12.5 Language

These Terms are provided in English as the primary and legally binding version.

For the convenience of customers, translations may be made available in other languages commonly used within the European Union (such as Czech, French, German, Italian, or Spanish).

In the event of any discrepancy or inconsistency between translations and the English version, the English version shall prevail. Translations are provided for convenience only.

12.6 Archiving of Contracts

Contracts concluded through the Online Store, including these Terms, are stored electronically by the Seller in compliance with applicable legal requirements. Copies of contracts are available to Buyers upon request. Contracts and related documentation are retained for the legally required period, including periods mandated by applicable AML and accounting legislation.

12.7 Effective Date

These Terms are effective as of 1 May 2026 and supersede all previous versions.

13. Appendix I – Standard Withdrawal Form (EU Customers)

(Complete and return this form only if you wish to withdraw from the contract)

To:
SOSNA Gems Investments a.s.
Školská 689/20, Nové Město, 110 00 Praha 1, Czech Republic
Email: sale@sosnagems.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

________________________________________________________________

Ordered on (*) / received on (*):  ____________________________

Order number:  ____________________________________________

Name of consumer(s):  _____________________________________

Address of consumer(s):  __________________________________

Signature of consumer(s) (only if this form is notified on paper):

________________________________________________________________

Date:  ______________________________________________________

(*) Delete as appropriate.

Sosna Gems is not a licensed financial advisor. Gemstones are collectibles, not securities. Past performance is not indicative of future results. Legal & risk disclosure .