Shipping policy

At SOSNA Gems & Jewellery, we are committed to delivering your order safely, discreetly, and on time. Below you'll find all the important details about our production timelines and shipping process.

Production Time

Every piece is meticulously handcrafted by our expert jewelers.
Please allow the following lead times:

Up to 14 business days for production before shipping.
Up to 30 business days for orders that include GIA or IGI certification, as this process is handled by external gemological laboratories.

Shipping Methods

Standard Shipping – Postal Service

Orders placed Monday through Friday before 10:00 AM CET are shipped the same business day.
Estimated delivery: 5–7 business days after shipment.
Shipping cost: Calculated at checkout based on destination.
Free standard shipping on orders over $1000 USD.

Express Shipping – FedEx

Orders placed Monday through Friday before 2:30 PM CET are shipped the next business day.
Estimated delivery: 3–5 business days after shipment.
Flat rate: $45 USD

Packaging & Discretion

All orders are shipped in discreet, tamper-proof packaging with no reference to jewelry on the outer box.
Jewelry arrives in elegant gift boxes, perfect for gifting or proposals.
For certified stones, GIA or IGI documentation is included in a secure envelope.

Delivery Address & Signature Requirement

We only ship to physical addresses.
We do not ship to:

P.O. Boxes
Military addresses (APO/FPO)
Parcel lockers

A signature is required upon delivery for security reasons.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
All shipments are fully insured and trackable.

International Shipping & Customs

We ship internationally.
Please note:

Import duties, taxes, and fees are the responsibility of the recipient.
These charges are not included in the product or shipping prices.
SOSNA Gems & Jewellery is not responsible for delays caused by customs clearance.

We recommend checking your local customs regulations before placing an order.

Incorrect or Incomplete Address

Customers are responsible for entering accurate shipping information.
We are not liable for delays or losses due to incorrect or incomplete addresses.
If a package is returned to us due to address errors, we will contact you to arrange re-shipment at your expense.

Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us immediately at sale@sosnagems.com
Retain all packaging and take clear photos of any damage
We will initiate a claim with the shipping carrier and assist you through the process

Need Assistance?

If you have any questions about shipping, feel free to contact our customer service team:
📧 sale@sosnagems.com
Available Monday–Friday, 9:00 AM – 5:00 PM CET